Contact Us

Tulsa Office

Blue Cross and Blue Shield of Oklahoma
1400 S. Boston
Tulsa, OK 74119-3613
(918) 560-3500

Claims Mailing Address

For Commercial Claims:
Blue Cross and Blue Shield of Oklahoma

P.O. Box 655924
Dallas, TX 75265-5924

For Initial Paper Medicare Claims:
Blue Cross Medicare Advantage

C/O Claims Department
PO Box 3686
Scranton, PA 18505
Payer ID: 66006

For Medicare Advantage Inquiries:
Blue Cross and Blue Shield of Oklahoma

PO Box 4555
Scranton, PA 18505

Oklahoma City Office

Blue Cross and Blue Shield of Oklahoma
3817 Northwest Expressway
Suite 300
Oklahoma City, OK 73112
(918) 560-3500

 

Contact Name

Phone/E-mail/URL

Availity®

To register with Availity or learn more about online services available to BCBSOK providers. Find information on Remittance Notices, Online EFT Changes, Member Eligibility, Benefits Questions, Claim Research Tool, Coding Logic Tool, Provider Claim Summary and Electronic Refund Management (eRM).

Availity.com

800-AVAILITY (282-4548)

 

 

Availity® Authorizations & Referrals

Availity’s Authorizations tool (HIPAA-standard 278 transaction) allows the electronic submission of inpatient admissions, select outpatient services and referrals handled by BCBSOK.

 

To access and use Availity Authorizations: log in to Availity.com

For more info visit our Availity® Authorizations & Referrals page

 

 

Availity.com

 

Availity® Authorizations & Referrals page

BlueCard® Hotline

For out-of-state member benefits and eligibility
800-676-BLUE (2583)

Behavioral Health Unit

For information about BCBSOK's Behavioral Health program
(Includes preauthorization)

800-672-2378
Fax: 877-361-7660

BCBSOK BH Unit
PO Box 660239
Dallas, TX  75266-0240

Care Management Programs

855-462-1781

Carelon Medical Benefits Management

Submit prior authorization requests to Carelon by phone or through the Carelon ProviderPortal site

1-800-859-5299

Carelon ProviderPortal Site

Dental Network of America

800-972-7565

Electronic Commerce (E-Commerce) Center

For information about EDI (Electronic Data Interchange) transactions, such as electronic claim submission
Email questions

eviCore healthcare (eviCore)

To obtain benefit preauthorization for certain care categories.

855-252-1117

Email

eviCore.com

 

Fraud Hotline

To report concerns to the BCBSOK Special Investigations Department (SID)
800-543-0867

Federal Employee Program (FEP)

To verify eligibility and benefits and/or check claim status for FEP members


FEP Behavioral Health Line

800-722-3130

 

 


877-906-6389

Medical Management Correspondence for Exchange Members

866-589-8254

Blue Cross Blue Shield of Oklahoma
Medical Care Management
P. O. Box 660712
Dallas, TX 75266-0712

Medical Services

For pre-certification of inpatient hospital admissions, including acute care, inpatient rehab, skilled nursing, long-term acute care, inpatient hospice, and coordinated health care such as skilled nursing visits, IV medication, etc.
800-672-2378

Medicare Advantage

Check eligibility and benefits on the Availity website. Request preauthorization information or peer to peer or provider to provider consultation. 

Contact Network Consultant by email.

877-774-8592

Availity.com

Email

Preauthorization of Medical Services

For pre-certification of inpatient hospital admissions, including acute care, inpatient rehab, skilled nursing, long-term acute care, inpatient hospice and coordinated health care such as skilled nursing visits, IV medication, etc. 
800-672-2378

Preauthorization of Medical Services for Exchange Members

855-462-1784

Fax: 866-589-8253

Professional Network Representative

For information on how to use online tools, BCBSOK products and initiatives, provider education opportunities and personalized office visits, call or email.

800-722-3730, Option 2

email

Provider Access and Servicing Strategy (PASS) Unit

For more information on provider education opportunities, visit the Provider Training page or send an email.

Provider Training page

e-mail

Provider Inquiry Unit (PIU)

For general assistance on a variety of topics, such as BCBSOK products, claims review requests, claims address, etc.
800-496-5774

Provider Learning Opportunities

Complimentary training for participating providers, billing services, clinical and administrative staff who are new or already participating in the BCBSOK network. To register, visit the Provider Training page.

Provider Training page

Provider Portal

A way to view Medical Policies, News and Updates and Update Your Information on the BCBSOK provider website. 

Provider Website

 

Availity is a trademark of Availity, LLC, a separate company that operates a health information network to provide electronic information exchange services to medical professionals. Availity provides administrative services to BCBSOK. BCBSOK makes no endorsement, representations or warranties regarding third party vendors and the products and services they offer.

Carelon Medical Benefits Management is an independent specialty medical benefits management company that provides utilization management services for BCBSOK.

eviCore is a trademark of eviCore healthcare, LLC, formerly known as CareCore, an independent company that provides utilization review for select health care services on behalf of BCBSOK.