Oct. 18, 2024
We asked our members what they value from their providers - and communication that is more than a one-way conversation is key. The American Nurses Association says effective communication must be planned. Communication includes listening, showing empathy and being patient. Body language and tone of voice is also critical to building a strong rapport with your patients. Here are tips to effective communication:
Support two-way talk: This helps build trust and understanding between you and your patients. Ask open-ended questions to get your patients talking about their health. Be sure your body language is welcoming.
Listen closely for feedback: Allowing patient feedback enhances patient understanding and clears up frustrations or misunderstandings.
Beware of barriers: Be aware of and try to minimize barriers to clear communication such as:
- Medical jargon that may not be understandable to patients
- Noise and other distractions in the office
- Hearing or speech deficits
- Language
- Culture
- Time
- Family dynamics
Talk with your patients about the best ways to stay connected in order to support open communications, whether through email, an online portal or phone calls.
Stay tuned for more Quality Improvement topics and ways to close gaps in care.
The above material is for informational purposes only and is not a substitute for the independent medical judgment of a physician or other health care provider. Physicians and other health care providers are encouraged to use their own medical judgment based upon all available information and the condition of the patient in determining the appropriate course of treatment. The fact that a service or treatment is described in this material, is not a guarantee that the service or treatment is a covered benefit and members should refer to their certificate of coverage for more details, including benefits, limitations and exclusions. Regardless of benefits, the final decision about any service or treatment is between the member and their health care provider.