Jan. 24, 2025
In March, we will begin the annual Consumer Assessment of Healthcare Providers and Systems survey for members in our Blue Cross Medicare Advantage℠ and prescription drug plans. The CAHPS® survey asks members to rate their experiences with their health care providers and plans. It is sent by independent company Press Ganey to a random sample of members from March through June.
How you can help: If you get questions from members who have received the survey, please encourage them to respond. The survey covers topics our members may discuss with you, such as:
- Ease of getting needed care and seeing specialists
- Getting appointments and care quickly
- Clear communication with providers
- Annual flu and pneumonia vaccines
- Smoking cessation
The survey identifies opportunities to improve member satisfaction. Refer to our flyer on the survey for more details.
Responses obtained from the survey influence the CMS Star Ratings, which rate Medicare Advantage plans on a scale from one to five stars. Our goal is to achieve the highest possible Star rating for our plans.
CAHPS is a registered trademark of the Agency for Healthcare Research and Quality.
Press Ganey is an independent company that provides technology and analytics services for Blue Cross and Blue Shield of Oklahoma.