Contact Us 

Medicare-eligible Retirees

For members with questions about membership, benefits or claims:

BCBSOK – MAPD
1-877-299-1008
April 1 – September 30, Monday – Friday, 8 a.m. – 8 p.m. (CT)
October 1 – March 31, Monday – Sunday, 8 a.m. – 8 p.m. (CT)

Blue Cross Group MedicareRx (PDP)℠
1-877-838-3833
April 1 – September 30, Monday – Friday, 8 a.m. – 8 p.m. (CT)
October 1 – March 31, Monday – Sunday, 8 a.m. – 8 p.m. (CT)

BlueSecure℠
1-855-609-5684
8 a.m. – 6 p.m. (CT)

Medicare Organization/Coverage Determination, Appeals and Grievances

Blue Cross Medicare Advantage Plans have processes in place to address Medicare coverage issues, complaints and problems. If you have issues, complaints or problems with your Medicare plan or the care you receive, you have the right to make a complaint. You can find more information at Medical Care Appeals and Grievances and Drug Coverage, Appeals and Grievances.

If you would like to submit feedback directly to Medicare, please use the Medicare Complaint Form or contact the Office of the Medicare Ombudsman.