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Virtual Visits

Our virtual visits solution, powered by MDLIVE®, lets you have a live consultation with an independently contracted, board-certified MDLIVE doctor or behavioral health specialist. Instead of going to the office, virtual visits allow you access to care for non-emergency situations by phone, mobile app or online video anytime, anywhere that works best for you.

Appointments are private and secure and average wait time is less than 20 minutes. And, a virtual visit can cost less than going to the urgent care clinic or emergency room.

Getting Care

MDLIVE's doctors can treat many non-emergency medical conditions, like:

Virtual Visits non-emergency medical conditions
General Health  
  • Allergies
  • Fever
  • Sinus infections
  • Cold/flu
  • Ear infections
  • Rash

They can also write — and send — prescriptions (when appropriate) to a nearby pharmacy.

Having a Virtual Visit

To activate your account, you can choose what is easiest for you:

Note: You’ll need your member ID card if registering on MDLIVE’s website or by phone.

Once your account is active, you can have a virtual visit by:

Online Video

  1. Log in to your MDLIVE account through BAMSM or by visiting the MDLIVE website.
  2. Find an MDLIVE doctor.
  3. Video chat right away or make an appointment.

Mobile App

  1. Download the MDLIVE mobile app.
  2. Find an MDLIVE doctor.
  3. Video chat right away or make an appointment.

Phone

  1. Call MDLIVE’s customer service at 1-888-954-3583. TTY users call 1-800-770-5531
  2. They will help you find an MDLIVE doctor.
  3. This doctor will call you for a virtual visit.

Get care when — and where — you need it.

Virtual Visits may be limited by plan. For providers licensed in New Mexico and the District of Columbia, Urgent Care service is limited to interactive online video; Behavioral Health service requires video for the initial visit but may use video or audio for followup visits, based on the provider’s clinical judgment. Behavioral Health is not available on all plans.

MDLIVE is a separate company that operates and administers Virtual Visits for Blue Cross and Blue Shield of Oklahoma. MDLIVE is solely responsible for its operations and for those of its contracted providers. MDLIVE® and the MDLIVE logo are registered trademarks of MDLIVE, Inc., and may not be used without permission.

This Information is a solicitation for insurance.

Medicare Supplement Insurance Plan Notice:
Not connected with or endorsed by the U.S. Government or Federal Medicare Program.

Medicare Supplement Insurance Plans are offered by Blue Cross and Blue Shield of Oklahoma, a Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association.

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