Website Privacy Statement

At Blue Cross and Blue Shield of Oklahoma (BCBSOK), a Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association, we know how important the security and privacy of data is to you. Therefore, please review the following statement which explains what data we collect, how we use the personal information you provide and how we keep that information secure.

For purposes of this website, we collect personal information that is unique to you but limited to the registration information you provide to use this website, as well as information about employees covered under the benefit plan. The data elements collected may include name, birth date, mailing address, email address, IP address and telephone number. In addition, we may request information needed to complete certain required regulatory filings (for example: information regarding employee counts, Medicare as Secondary Payer, ERISA status, and Employer Identification Numbers).

We may use your email or phone number to respond to your inquiry or to send you information about a service or resource that you expressed interest in. We will continue to send you information unless you request us to unsubscribe or opt out. You may also decide to ask us questions and provide comments about our website or services via email. You are encouraged to provide this feedback. We do share these messages with individuals in the organization who can appropriately respond, and we may preserve the content of your message along with our response. At times, we may use a third-party vendor to determine if you open and use any information that we share via email, as well as to solicit your feedback through online surveys. Responding to these surveys is optional. It is important to use good judgment when sending personal information through via email. These messages may pass through private and public networks with varying levels of security. Some networks may have taken steps to secure these transmissions while others have not, which could affect the privacy and integrity of the information you send. 

The employee information that we collect is used solely to administer your employer’s group health plan and not for any other purpose.   

We also collect electronic data about the users of the website to provide a positive website experience, offer products and services and report on user activity. The tools we use are listed below. 

Cookies and tags are used on websites to gather information about how individuals use and navigate the website. Neither cookies nor tags can extract any personal information about you, nor can they read any data that resides on your personal computer or device. The data collected from these sources are used to recognize repeat users and track usage patterns. Specifically, we use “cookies,” which are small pieces of information sent by a web server and stored on a web browser. Cookies allow the web server to maintain an active “session” with an individual user and track what tools users are accessing on the site.

The following are examples of how we use the information collected from these cookies and tags:

• Tracking resources and data accessed on the site
• Recording general site statistics and activity
• Troubleshooting website problems
• Tracking what tools users are accessing on the site   

We may combine any of this information with other information that we have about you for data analytics, marketing and reporting, but only as permitted by law.

BCBSOK adheres to accepted industry security standards that are designed to protect any non-public personal information on this website against accidental or unauthorized use, access or disclosure. The technology we use is specifically designed for web servers. All your personal information resides in the United States of America in a secure database behind a firewall where it cannot be accessed without proper authorization. Transport Layer Security (TLS) technology encrypts your personal information as well as your health history if it is transmitted over the Internet. In addition, we periodically subject this website to simulated intrusion tests and have developed comprehensive disaster recovery plans.

You also have a responsibility in keeping the personal information that is available on Blue Access for Employers secure by keeping your account name and password confidential. This will help prevent any potential unauthorized access to your account. Please review our Terms of Use to understand your role in keeping your personal information safe.

BCBSOK complies with the laws and regulations related to both the length of time that we retain your electronic personal information and its proper destruction. 

Changes to this Privacy Statement

If you have any questions or concerns about this privacy statement, please contact us at:

Blue Access Internet Help Desk

1-888-706-0583

Monday - Friday 7 a.m. - 10 p.m. CT

Saturday 7 a.m. - 3:30 p.m. CT

BE 1.0-2022